Introducing Call Insight

Founded in 2012, Call Insight was originally developed to support businesses that reach their customers via contact centres. However, we have evolved since then. Today our core focus is on quality, compliance and customer insight, and YOUR results prove our value - with our help your business will be better regulated, more efficient, more effective and successful.

In short: With our assistance you can -

  • Improve the quality of customer interactions
  • Improve sales conversion
  • Reduce operating costs
  • Target training and coaching effectively
  • Reward the best performing agents
  • Manage poor performing agents
  • Understand what customers are saying about your products and services, and
  • Understand why customers are satisfied and stay, or are dissatisfied and leave a service
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